contact image

FAQ and customer service

All returns must be sent to this address: Stratigou Makrygianni 38,, 3022 Limassol, Cyprus Justfashion.vip offers free returns and refunds to members. Not 100% satisfied with your recent Justfashion.vip purchase? We are happy to accept returns and refund on items that are in original condition and unopened, within 14 days of receiving your order. Any product you return must be in the same condition you received it in and unopened. Returned items must not be used, opened or damaged after delivery. All items will be reviewed individually upon return. For information on how to return your order, check your return slip If the goods are damaged when delivered you can send them back for free and get a full refund. If you would like to change your item for a different color, size or product, please return your unwanted item and place a new order. If your refund is accepted, we will refund the price you paid for your item back to your original payment method. If we receive a returned item in an unsuitable condition, the refund will become void and the item/s will be sent back to you as paid by the company. Due to hygiene reasons, we do not accept returns on any opened products (unless your item arrived damaged or is deemed faulty). The items you wish to return are your responsibility until we receive them. It’s a good idea to get insurance for the value of the items you are returning, and obtain proof of postage. We are not responsible for any items that are returned to us by mistake. Returns usually take 2 weeks to be received and processed. When your return has been processed, a refund will be issued to your original payment method, this could take up to 5 work days. We will keep in touch with you along the way and send you an email once it’s all done.

By purchasing products with member pricing, you will be automatically signed up for a membership. The first 3 days, you will have a “Freemium” membership and on day 3, you will be charged 44.00 EUR, which will be converted 1:1 into credits and deposited into your Justfashion.vip account. You can top-up and shop, skip the top-up, or cancel your membership anytime.

Your Account reflects the balance of Membership credits. A :domain credit can be spent at any time. The amount of credits you receive is equal to the membership top-up value, based on the :currency currency (1 CURRENCY = 1 credit). A :domain credit expires after 30 days.

Log into your account and go to “My Account”. Simply scroll to “Cancel Membership” and click “Cancel”. You will receive an email confirmation regarding the cancellation of your membership. Please note that you are not able to cancel your membership within the first 24 hours, but money will not be taken off of your account during that time. Your first VIP payment will occur after 14 days. Should you encounter any issues, feel free to contact us at [email protected]

You can cancel your membership at any time. Simply log in, and cancel your membership. If you experience any issues, please contact us at [email protected] The time of your first email regarding cancellation will be considered to be the moment you cancelled. This also applies if we do not respond in time before money is taken from your account. In that case, we will gladly refund you the amount withdrawn.
Please note that cancelling your membership will not cancel any orders. This includes orders made on our website and participation lots in our contests.

Cancelling your membership will not refund your money and we do not refund membership fees unless you have given notice that you want it cancelled before the trial expired, but was withdrawn an amount anyway. All refunds for returned products will be refunded to the information they were withdrawn from unless anything else is stated through email.

Yes. All products ordered as a member will be delivered to you even if you cancel your membership before it has been sent from us.

From the time that the order is shipped, it should take between 2-7 business days to arrive.

If you wish to return a product, all you have to do is getting in contact with our customer service team at [email protected] and we’ll guide you through the process!

To expedite the process, add your name, order number, the reason for return and any additional information to your enquiry. For more information check our terms and conditions under Section 8. Returns.

The products must be sent to Sunwoo Trading Limited, to the following address Stratigou Makrygianni 38,, 3022 Limassol, Cyprus

Customer care

Live chat
E-mail: [email protected]

24/7 Call us on (+44) 2843 851 509

Don't hesitate to contact us!